Do not create a new account
Click on the forgot password button and fill out the email field, in the email that is sent to you it will list your login username and generate you a new password.
Make sure to include all the characters of your password. It may often include characters like '(' and '!'.
Also make sure you use the correct capitalisation for characters ('a' vs 'A')
This happens when you try to login with the wrong password more than 5 times. Contact the NCHA office and they can unlock your account and change your password for you.
Often there is already an account active for you, you need to change this account not create a new one.
Please contact the NCHA if you cannot log in and they can enable the account for you.
Enter your email below and a new password will be generated for you and your account details will be emailed to you.
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